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GENERELL INFORMASJON (ENG)
 

REISEVILKÅR
BAGASJE
HJELP TIL HANDIKAPEDE
GRAVIDE PASSASJERER
BARN SOM REISER ALENE - UM UNACCOMPANIED MINOR SERVICE
DYR OM BORD
PASS, VISUM

 

 
1 REISEVILKÅR: Conditions of Contract

NOTICES FOR INTERNATIONAL TRAVEL:

NOTICE
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notice headed "Advice to international Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations".

CONDITIONS OF CONTRACT
1. As used in this contract "ticket" means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that convention.
3. To the extend not in conflict with the foregoing carriage and other services performed by each carrier are subject to : (i) provisions contained in this ticket,(ii) applicable tariffs, (iii) carriers conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariff or conditions of carriage regarding non-international transportation.
8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations, The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare not been paid.
9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
11. No agents, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.

ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed U.S.$ 75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. For such passengers travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately U.S.$ 10,000 or U.S.$ 20,000.
The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information, please consult your airline or insurance company representative.
Note: The limit of liability of U.S.$ 75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and cost, the limit shall be the sum of U.S.$ 58,000 exclusive of legal fees and cost.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US$ 9.07 per pound (US $ 20.00 per kilo) for checked baggage and US$ 400.00 per passenger for unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline's baggage liability to be at least US$ 1250.00 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charges which may represent a significant portion of the cost of air travel, are either included in the fare or shown separately in the "TAX" box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.

DENIED BOARDING BY OVERBOOKING
In those countries where Denied Boarding Compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of non-availability of seats caused by overbooking. Details of these plans are available at the airlines’ offices.

NOTICE OF LABILITY LIMITATIONS
The Montreal Convention or the Warsaw Convention may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
  1. There are no financial limits for death or bodily injury and the air carrier may make an advance payment to meet immediate economic needs of the person entitled to claim compensation ;
  2. In the case of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights (approximately EUR 1,230) and, if the value of your baggage is greater than this limit, you should inform the carrier at check-in or ensure that it is fully insured prior to travel ;
  3. In the case of delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5,100).
EC Regulation No.889/2002 requires this notice for European Union carriers.

The Montreal Convention applies to all operations by European Union carriers and to all operations of other, non-European Union carriers that have elected to accept its provisions. Check with your carrier for more information.

Where the Warsaw Convention applies, the limits of liability are as follows:
  1. 16,600 Special Drawing Rights (approximately EUR 20,000) for death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits.
  2. 17 Special Drawing Rights (approximately EUR 20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400 ) for unchecked baggage.
  3. The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to which Convention applies to your journey, and if your journey involves carriage by different carriers, you should contact each of them for information on the limits of liability applicable to them.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying a supplementary fee, or by purchasing additional insurance.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived
This notice conforms to the requirements of European Community Regulation (EC) 889/2002.

BAGGAGE ALLOWANCE AND DEPARTURE INFORMATION
Weight Concept
The weight concept is applied to all areas except for travels/connections to/from USA, its Territories, and Canada.
Royal First Class: 40 kgs (88 lbs.)
Royal Executive Class: 30 kgs (66 lbs.)
Economy Class: 20 kgs (44 lbs.)
Piece Concept
The piece concept is applied to all travels/connections to/from USA, its territories, and Canada.
Royal First Class /Royal Executive Class : Two pieces of checked baggage; the sum of the three dimensions shall not exceed 158 cms (62 inches) for each bag. The maximum weight per piece shall be not more than 32 kgs (70 lbs).

Economy Class: Two pieces of checked baggage ; the sum of the three dimensions shall not exceed 158 cms (62 inches) for each bag provided that the overall dimensions of such two pieces shall not exceed 273 cms (107 inches). The maximum weight per piece shall not be more than 32 kgs (70 lbs)

CARRY-ON BAGGAGE
Each passenger except infant may carry, without additional charges, hand baggage suitable for placing under the seat in front or in the closed overhead rack provided that the total sum of the three dimensions does not exceed 115 cms (45 inches) and the weight must not exceed 7 kgs.

DEPARTURE INFORMATION
The "time" shown on the itinerary receipt is the aircraft departure time. Passengers should be fully aware of the check-in time deadlines that are different at every airport. The journey will be smooth if passengers allow ample time to comply with the check-in deadlines ( for further information, please contact THAI local office ). Passengers who fail to report within the time limit will lose the right to embarkation even if they hold a seat reservation. Flights cannot be delayed for passengers arriving late and no responsibility can be respected whatsoever.
 

2 BAGASJE:
Tillatt innsjekket bagasje pr. voksen og barn

- Royal First Class 40kg
- Royal Silk Class 30kg
- Premium Economy Class 30kg
- Økonomiklasse 20kg
Barn under 2 år som ikke har eget sete, har anledning til å ta med 1 stk. bagasje til max 10 kilo, og med max lengde 115cm. I tillegg kan det medbringes 1 stk HELT SAMMENLEGGBAR trillevogn.

Følgende kan inngå som en del av bagasjen dersom hvis vekt og dimensjoner ikke overstiger ovennevnte tillatte bagasjevekt
a) 1 sovepose/rullemadrass.
b) 1 ryggsekk.
c) 1 par ski (ski, skistaver og 1 par skistøvler) eller 1 snowboard + støvler.
d) 1 golf bag (bag, maksimalt 14 køller, 12 baller og 1 par golfsko).
e) 1 sportsbag/skipssekk
f) 1 forsvarlig innpakket sykkel, hvor sykkelstyret er snudd og festet til rammen. Pedalene skal være avmontert.
g) 1 par standard vannski eller 1 slalåm vannski.
h) Forsvarlig innpakket fiskeutstyr med maksimalt 2 stenger, 1 snelle, 1 fangstnett, 1 par fiskestøvler og 1 stk fiskeveske.
i) 1 bærbart musikkinstrument, der lengden ikke må overstige 100cm.

Innsjekket bagasje
Brannfarlig, etsende, radioaktivt, magnetiserende artikler, sprengstoffer, illeluktende materiale, komprimert gass, matvarer og frukt, fyrstikker og lightere må ikke medbringes i innsjekket bagasje. Vennligst vær oppmerksom på at innsjekket bagasje blir anbrakt i lasterommet, og er derfor ikke tilgjengelig under transporten.

Håndbagasje
Hver passasjer kan medbringe 1 stk. håndbagasje, som skal kunne plasseres enten under setet eller i bagasjehyllen over setet. Maksimale mål på håndbagasjen: lengde 56cm, bredde: 45cm, dybde 25 cm. Håndbagasjen skal ikke overstige max lengde på 115cm. Maksimalt tillatt vekt er 7kg.

Overvekt
Dersom innsjekket bagasje veier mer enn maksimum tillatte kilo, kan ekstra bagasje medbringes mot betaling etter fastsatte rater.
For uledsaget bagasje gjelder alminnelige fraktpriser. I slike tilfeller kontakt vår cargo avdeling i København, eller eventuelt SAS spedisjon på Gardermoen.

Golfutstyr
Hvis vekten av 1 golfsett overstiger tillatt maksimumsvekt, skal det betales et gebyr. For et golfsett, bestående av maksimum 14 køller, 12 baller og 1 par golfsko, hvor vekten ikke overstiger 15kg, er prisen USD 70 (omregnet til lokal valuta) pr. strekning. Hvis golfsettet overstiger 15kg betales normalt overvektsgebyr.

Elektronisk utstyr
Elektronisk utstyr kan forårsake forstyrrelser på flyets navigasjonsutstyr.
Det er derfor ikke tillatt å benytte følgende under flyreisen:
- Radio, Walkie-talkie, mobiltelefon, radio/TV mottaker, pager og elektronisk leketøy.
Spør eventuelt besetningen ombord på den gjeldende flyvning.

Dykkeutstyr
Dykkeutstyr defineres som 1 tom dykkebeholder, 1 regulator, 1 trykkmåler, 1 maske, 2 svømmeføtter, 1 snorkel, 1 sikkerhetsvest, 1 kniv*, 1 harpun * (*dette utstyr betraktes som våpen og skal derfor oppbevares forsvarlig. Kontakt evt. med THAIs flyplasskontor før reisen).
Dykkelamper betraktes som Farlig Gods og kan kun medtas etter avtale med THAI, og kun etter at batterier og pære er fjernet.
Dykkeutstyr vil bli betraktet som et kolli bagasje og kan inngå i den totalt tillatte maksimumsvekt. Dog må de maksimale dimensjoner ikke overstige 157 cm. Dersom den totale vekten overstiger maksimum tillatt bagasje, påløper overvektsgebyr.
 

3 HJELP TIL HANDIKAPEDE:
Man kan kostnadsfritt bestille rullstol i flyterminalen om man på grunn av handikap eller alder har vanskeligheter med å gå lange avstander fra check-in til flyet eller fra flyet til ankomsthallen. Rullstolen skal bestilles på forhånd gjennom reisebyrået der billettene er kjøpt. Dette må gjøres minst en uke før avreise. Passasjeren må informere om hvilken grad og type type handikap for at THAI skal kunne tilby riktig rullestol kategori.

THAI har tre typer av rullstolsservice.
WCHR: For passasjerer som selv ikke kan gå fra check-in til flyet, men som på egen hand kan gå fra gaten till flysetet.
WCHS: For passasjerer som på egen hand ikke kan gå fra check-in til flyet og heller ikke kan komme opp/ned i trappene til flyet, men som selv kan gå fra flydøren til setet.
WCHC: For passasjerer som på grunn av lammelser eller annet handikap ikke på egen hånd kan komme seg fra check-in til flyet eller til/fra flysetet uten hjelp.
 

4 GRAVIDE PASSASJERER:
Gravide kan uten legeerklæring aksepteres om bord på Thai Airways Internationals flyvninger frem til fire uker før termin, forutsatt at den den gravide er helt frisk. For reise mellom fire til to uker før termin kreves legeerlæring. (MEDIF)
THAI aksepterer ikke gravide passasjerer for reise i perioden mindre enn to uker før termin. Vær også oppmerksom på at det kan være spesielle restriksjoner for innreise til enkelte land.
 
5 BARN SOM REISER ALENE - UM UNACCOMPANIED MINOR SERVICE:
Barn fra 5 år til og med 11 år kan reise alene med UM-service (uledsaget mindreårig). Barn i denne aldersgruppen, som ikke kan/ønsker å benytte denne service skal ledsages av en medreisende som må være fylt 16 år.

UM -service skal bestilles i god tid (min. 72 timer) før avreise og man betaler en avgift på USD30,- per strekning. Når barn med samme etternavn reiser sammen på samme strekning betales bare en avgift. Vennligst kontakt ditt reisebyrå for ytterligere informasjon.
 

6 DYR OM BORD:
Det er tillatt å medbringe en hund, en katt eller fugler ombord på flyvninger med Thai Airways International, forutsatt at følgende krav er oppfylte.
• Bare et dyr pr. passasjer kan tas med, men unntak av fugler hvor det kan være to stykker i samme transportbur.
• Dyret skal transporteres i godkjent transportveske eller bur der målene ikke overstiger L55xB37xH30cm.
• Dyret kan ikke veie mer enn 10kg inkludert transportveske eller bur.
• Dyret må være friskt og kan ikke være drektig.

Følgende hunderaser kan ikke innføres til Thailand.
• Pittbull Terrier.
• Amerikansk Staffordshire Terrier.

Transport
Dyretransport skal reserveres på forhånd og bekreftes via ditt reisebyrå for dyret kan tas med om bord. Bestillingen kan skje samtidig med booking av flybillett, men ikke senere enn en uke før avreise. Det er et begrenset antall dyr som er tillatt medbrakt i kabinen samtidig, så man bør være tidlig ute med bestillingen.

Pris for transport av dyr i passasjer kabinen er: 2 x normalt overvektspris per kilo (2 x ca NOK300/kg), som beregnes av totalvekten inkludert transportveske eller bur. F.eks. Dyrets vekt 6kg + transportburets vekt 2kg=8kg. 8kg x 2= 16kg. 16kg x ca NOK300.

Handel med truede dyrearter og vekster
Med henvisning till Washingtonkonvensionen og EØS-regler gjør vi oppmerksom på at det er strenge restriksjoner for internasjonal handel med visse dyr og vekster samt produkter, smykker etc. tilverket av disse. Dette gjelder blant annet koraller, konkylier, elfenben, skilpaddeskall, skinn fra slange, krokodille og andre krypdyr, samt levende dyr og vekster.

For ytterligere informasjon henvises til
• World Wildlife Foundation www.wwf.no
• Direktoratet for Naturforvaltning: www.dirnat.no
• Mattilsynet: www.mattilsynet.no

7 PASS, VISUM:
Det er passasjerens ansvar å forsikre seg om at pass, alle reisedokument, visum, vaksinasjonsattester etc. er gyldige under reisen. Vi hjelper gjerne til med informasjon om hvor man kan henvende for å anskaffe de enkelte dokumenter. Visum til Thailand søkes ved henvendelse til Royal Thai Embassy i Oslo.
Royal Thai Embassy Oslo
Eilert Sundtsgt 4
0224 Oslo
Generelle forespørsler
Tel: +47 22128660 (Mon-Fri 09.00 - 16.00) Fax: +47 22049969 Email: thaioslo@online.no
Visa seksjon (Åpningstider: Man-Fre 09.00-12.00)
Tel: +47 22128663 (Man-Fre 13.00 - 16.00) Email: thaivisa@online.no

 

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